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Frequently Asked Questions

We are here to assist - if you do not find the answer to your question below, please call us at 212-240-9033 or email us at studio@elanflowers.com

Delivery & Pick Up 

How will my flowers be delivered?

To treat our work with the utmost of care, all of our arrangements are hand-delivered. We use a reliable courier service that is skilled at delivering our arrangements.

How will the delivery be presented? 

Our arrangements are presented elegantly gift wrapped. The blooms are nestled in tissue and protected with cellophane and tied with our signature black satin ribbon.

How long can my gift message be?

We do not have a limit - however we encourage brevity - let the flowers speak for themselves! 

Can I request a delivery time?

While we cannot guarantee a specific time for delivery we do offer delivery windows. When you place your order you will have the opportunity to choose a delivery window. If you have any particular questions you may always call us at 212-240-9033.

Do you deliver to hospitals and universities?

Yes, we are happy to deliver to hospitals and universities. We do require a room number as well as a phone number for the recipient so that our courier can contact them or their representative directly if necessary.

Can I pick up an arrangement instead of having it delivered?

Yes, of course. We are more than happy to have you visit our studio and pick up your order. Simply choose Pick Up in the delivery portion of the checkout process. 

What are your hours? 

We are open 9-5 Monday through Friday and 10am - 2pm on Saturdays (except for July and August when we are closed on Saturdays) 

How do I get to your studio?

We are located at 26 Grand Street between 6th Avenue and Thompson Street. Please visit us.

Delivery Locations and Pricing?

In Store Pick Up - No Charge

 

TriBeCa
$15.00

 

Lower Manhattan (23rd Street and below)
$20.00

 

Midtown Manhattan (24th - 59th Streets)
$25.00

 

Upper Manhattan (above 59th Street)
$30.00

 

Brooklyn
$40.00

 

Northwest Queens
$40.00

10013

10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10014, 10038, 10048, 10278, 10279, 10280, 10281, 10282, 10285

10016, 10017, 10018, 10019, 10020, 10022, 10036, 10103, 10104, 10110, 10112, 10119, 10152, 10153, 10154, 10165, 10167, 10168, 10169, 10170, 10172, 10173, 10174, 10199

10021, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10035, 10036, 10037, 10039, 10065, 10075, 10069, 10115, 10128

11251, 11201, 11205, 11215, 11217, 11231, 11203, 11210, 11211, 11222, 11206, 11221, 11237, 11249

11101, 11102, 11103, 11104, 11105, 11106

TRIBECA

$15.00

10013

LOWER MANHATTAN (23RD STREET AND BELOW)

$20.00

10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10014, 10038, 10048, 10278, 10279, 10280, 10281, 10282, 10285

MIDTOWN MANHATTAN (24TH - 59TH STREETS)

$25.00

10016, 10017, 10018, 10019, 10020, 10022, 10036, 10103, 10104, 10110, 10112, 10119, 10152, 10153, 10154, 10165, 10167, 10168, 10169, 10170, 10172, 10173, 10174, 10199

UPPER MANHATTAN (ABOVE 59TH STREET)

$30.00

10021, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10035, 10036, 10037, 10039, 10065, 10075, 10069, 10115, 10128

BROOKLYN

$40.00

11251, 11201, 11205, 11215, 11217, 11231, 11203, 11210, 11211, 11222, 11206, 11221, 11237, 11249

Northwest Queens

$40.00

11101, 11102, 11103, 11104, 11105, 11106

Return & Refund Policy 

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Elan Flowers, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.

 

Special Requests 

I love the arrangements on your site, but I am looking for something a little different--do you create custom arrangements?

We are always happy to accommodate special requests. Our bespoke services communicate to the

personal taste and vision of each of our clients. Please bear in mind that if you are requesting special

flowers we will need at least 24 hours to order them.

Call us at 212.240.9033 to discuss.

Do you ever host events in your studio?

We have hosted events in our studio. We are happy to discuss your needs and ideas. Please call us at 212-240-9033 or email us at studio@elanflowers.com  

Do you teach classes?

We currently do not have any classes or workshops on the calendar. However, we are delighted to book private workshops for small groups. Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire.

Do you do large-scale events?

Yes, we do events of all sizes.  

Do you do Bar/Bat Mitzvahs?

Yes we do. We have created beautiful flowers for every life occasion and celebration. Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire. 

Do you have any special promotions?

No, we do not have any special promotions. 

Do you have wedding packages?

We do not have pre set wedding packages. We see each event as unique and work with the couple to design each detail to match their unique taste, style and budget. To enquire, visit our wedding page. 

How do I reach out to you with questions about partnership opportunities?

Please call us at 212-240-9033 or email us at studio@elanflowers.com to enquire about partnership ideas. We would love to hear from you!

 

Plant Care

To ensure your Élan arrangement stays looking its very best for as long as possible, please add fresh water on a daily basis. Direct sunlight is not recommended, and cooler room temperatures--65 to 72 degrees Fahrenheit--are ideal. Avoid placing your arrangement near heating or cooling vents, in drafty areas, or near any appliances that give off heat. For orchid plants, we recommend placing three ice cubes at the base of the plant--avoiding direct contact with the leaves--once weekly. If the area in which the plant has been placed is rather dry, this can be done twice weekly. Yellowing leaves are usually not a cause for alarm; the life cycle of an orchid dictates that occasionally a leaf or two will be lost to make room for a new one. Mushy roots are indicative of over-watering. Orchid plants bloom up to three weeks after purchase. Blooms will wilt and fall off after the plant is done blooming. The flower stem will turn brown. During this phase, the orchid is simply resting, and with continuous care will be ready to bloom once more in approximately a year's time.

Subscriptions

When will my flowers be delivered?

Your subscription flowers will arrive every Wednesday afternoon. If you have a special request for delivery please call us at 212-240-9033.

How will my flowers arrive?

Your hand selected flowers will arrive in a wrapped bundle ready to be placed into a vase.

How do I arrange and care for my flowers?

Your flowers will always be accompanied by a care card with instructions for giving them a fresh cut before adding to water as well as tips to help them stay fresh for as long as possible. The arranging is the fun part - simply place in the vase that you received with your initial order or get creative with different containers.

Praise

I've ordered flowers from Élan for years as a hostess and birthday gifts. The arrangements have, without fail, been beautifully done and far above the normal run-of-the-mill arrangements you often get...I sometimes think I get invited back to dinner just for the flowers I send.

Gail B.